365 day return policy for any reason
Free delivery 1-5 working days
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020 3697 0499 - (working days 9am-5pm)
Delivery
I haven't received my order yetDelivery usually takes 3 - 5 working days, but in some cases it may be slightly longer. We hope you can be a little patient if you encounter a slight delay, sma...Read more When will my package arrive?If you ordered before 16:00 on any weekday, we will ship your order the same day!
Your package should always arrive within 3 - 5 working days.
Please see...Read more How does Track & Trace work?Please check your "your order has been shipped" email, that will contain your tracking number. If you cannot find a tracking number in the email, it is because...Read more Received broken/faulty itemWe always quality control everything in our warehouse.
If you’ve received a broken or faulty product we're terribly, terribly sorry. We will get this resolv...Read more How is my order shipped? (delivery options)First of all, we always offer a free shipping option to any mainland UK address. Depending on the amount and weight of your order, this option changes. We will...Read more Received wrong itemIf you received the wrong item or are missing 1 or more items from your order, please contact us and include the following information if possible:
Your orde...Read more Item missing from your orderIf there’s an item missing from your order, please contact us and include your order number and the name of the item that is missing.
We will send a replace...Read more Not home for delivery?Orders shipped with Royal Mail
Small orders are shipped in a padded envelope and will just fly straight into your mailbox. If in exceptional cases it doesn't f...Read more How is my order packed?Nothing is more important to us, than your product arriving to you safe and unharmed!
Depending on the type of items you’ve bought, your order will be packed...Read more Can I pick up from your shop?Unfortunately the only place you would be able to pick up your order is at Trendhim headquarters in Horsens, Denmark. This is where we have our warehouse.
Bu...Read more
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