If you ordered before 16:00 on any weekday, we will ship your order the same day!
Your package should always arrive within 4 - 6 working days.
Please see your "Order was shipped" email, to see if you received a tracking number for your package. If you received your tracking number please see How does Track & Trace work to see exactly where you package is, and what might be causing a delay.
If you did not receive a tracking number, it is because your order was shipped as regular mail due to its small size and value. But please be patient! It will probably arrive shortly. It is super rare that we have any problems with missing packages.
If it hasn’t arrived after 10 working days, please follow these steps:
Please check your order confirmation email and see the exact address we shipped your order to. Is the address 100% correct?
Please make sure that your name is listed on your mailbox, it is very important! Otherwise, sometimes the postal service won't deliver your package.
Please contact us, and tell us if there is any problem with your address or name on the mailbox. Our awesome customer service team will then help you out and send you a new replacement package immediately!
We will start an investigation for the missing package, usually some post office will find it in the wrong box or wrong corner, and it will be returned to us.